Good Afternoon,I am proud of our team. I am thrilled that 4 wonderful guests took a moment out of their day to share their story with us -- because our guests & clients will always do a better job than I can of explaining the every-day service that defines Elite Management Services.
I just wanted to take a quick minute and share with you the experience we had at your hotel this past weekend. I arranged a getaway weekend for myself and three of my girlfriends from Fort Wayne. We are all middle-aged women with children, jobs, & life and never really get to spend time together just having fun. We booked two nights at your hotel and figured we would find something to do when we got there. We were warmly welcomed by your valet, T.J. upon our arrival. He carried our bags up to our room and gave us guidance as to where to eat and how to get there. He advised us that Fumo ( I hope I got that right) would be coming in later and would take good care of us also. When we were ready to head to town, Fumo contacted the shuttle and gave us a number for a cab to return after shuttle hours. He gave us several good options for our age group and considered safety a priority. Both gentlemen were on duty again on Saturday. Again, we were treated wonderful and they were very helpful in directing us to more fun places and also to our concert destination in the evening. We were treated like friends.
I wanted to make sure that someone was aware of their service. I am in a customer service position and I know that most of the time employers only hear negative comments or complaints from customers. This is a time when two young gentlemen exceeded their obligations & our expectations. They contributed to our group having a wonderful weekend.
Thanks so much and please be sure to let these gentlemen know that we really appreciated everything they did. We look forward to visiting again.
www.eliteparkingservices.com
317-607-8738
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